BretMichaels.com/B*M*B Store [Return to BretMichaels.com]
Store Information (Please read BEFORE ordering):
Please Note: While BretMichaels.com is open 24/7, your e-mailed correspondence is handled during business hours only. Please allow additional time if you write after hours or on weekends or holidays. Thank You!!
1 - Please review our Privacy Policy for details of the information we collect and how we use it.
2 - All online transactions at bretmichaels.com are secure. Our store and our credit card service are both on secure servers.
3 - Credit cards accepted are Visa®, MasterCard® and Discover® only. (Note: Poorboy Records will appear on your credit card statement.) Online orders are charged at the time of order. Credit cards are also accepted via snail mail using our Order Form. Mailed in Credit Card orders are charged prior to shipping.
Check, Money Order and PayPal
Orders: You can use the
store to place orders that you will pay for by check, money order or PayPal.
For each of these options we request that you select the CHECK PAYMENT option.
When asked for the check number enter the code that corresponds with your
payment choice: Check = 33 (or check number); Money Order = 1313; PayPal
= 1616.
PayPal orders should be sent to paypal @ bretmichaels.com [remove spaces],
and you should include all of your information including what you ordered and
where it is shipping to.
Checks and Money Orders must be
made payable to BMIFC and in US Funds only. See Number 7 below
or your receipt for the address.
4 - All orders normally take four to six weeks from receipt of payment for delivery. During a tour and holiday seasons expect delays of a minimum of two to four weeks. (Note: Tour delays include pre-tour preparations and post-tour business wrap-up as well.)
5 - All
orders are shipped via the US Postal Service®. For
USA addresses, Delivery Confirmation will be used and a shipped notice
will be sent to all customers with an email address.
Please be sure to include complete and accurate information
for all orders. Make sure that you include: street number, name and suffix;
secondary unit designators is needed (apt, unit, upper, lower); city; state;
zip code (5 or 9 digits). Also remember that the Post Office is not obligated
to deliver items for individuals not registered as a recipient at your PO Box
or home address. If you will be receiving an item for someone, please include
the "c/o" line with your name.
6 - Billing Address: All credit card orders are authenitcated using an Address Verification System or AVS supplied by our credit card processing service. When entering your billing address in our store your order will not be approved if that address does not match what the AVS system has for the address you receive your credit card statement at. If you experience continued problems with the system, please check with your bank or choose the check payment option and send a check or money order with the invoice.
7 - All
order inquiries should be sent via email or snail mail only. There
is no phone number for the fan club.
You can use any of the following email addresses or
write to us at the fan club address.
Store Contact Form
BMIFC
PMB 346
23679 CALABASAS RD
CALABASAS CA 91302-1502 USA
You must include all of your information including
invoice number, payment method, your name and address when writing to us.
8 - Shipping fees are built into each item's price. All orders are subject to a handling fee which will vary by country. Please take note of handling fees as USA is NOT the default choice!
9 - Fan club memberships are processed and shipped separately from merchandise orders and usually take an additional one to two weeks longer.
Return/Refund Policy
All BMIFC/BretMichaels.com orders are shipped via the US Postal Service. Occasionally some items will arrive damaged to your mail box. Please review the below return policy for information on what to do if your item is damaged, etc.
1 - Immediately contact the BMIFC to report the damage. You will be given return instructions.
2 - Returns must include a note as to what the problem is and what action you would like taken.
3 - Once opened, CDs and videos may not be returned for refund. They will be replaced for defects in manufacturing or an item of equal value will be sent in return. Note: Billboard Live videos do not come sealed, and will only be replaced if they are damaged in shipping or there is a defect in manufacturing.
4 - Refunds will be issued for unopened items only with prior approval of the staff.
5 - Refunds for membership fees will not be made once the welcome packet or renewal packet has been mailed. If you do not receive the newsletters, please contact us for replacements. Refunds are not issued based on the fact that you did not meet Bret.
6 - Problems with received orders should be reported within 2 weeks of receipt.
7 - Unreceived orders should be reported after 10 weeks. Some orders may take up to 8 weeks to be processed and shipped. Please also check the web site for order and product updates and information.
8 - The BMIFC is not responsible for items not purchased through us. Please contact the vendor/store you purchased the item from with any questions or problems.
Enter Store: https://www.bretmichaels.com/Merchant2/merchant.mvc